Experiencing an Issue?
If you encounter a bug, start by signing out and then signing back in, particularly if the platform has timed out. Should the problem continue, please click the chat icon in the lower right corner of your screen and provide the following details:
The browser you are using
When the error began
If relevant, the Pearl Patient ID of a specific patient where you are seeing this error
What you expected to happen
Any other relevant information
Alternatively, you can email us at help@pearlhealth.com. We will keep you updated on the expected timeline for a resolution.
Feedback
We value your feedback and would love to hear from you via chat or email about how we can improve the Pearl Platform to better meet the needs of your practice.
If you are interested in becoming one of our select Anchor Insight Partners for this year, please let us know by email. Anchor Insight Partners work closely with Pearl’s Experience Design team throughout the year to provide feedback on our product experience and potential new features and offerings.
What’s involved:
One hour-long individual session per quarter
Recurring Insight Partner group discussions
Occasional surveys and feedback opportunities
What’s in it for you
Help shape the future of the Pearl experience by sharing your needs and perspectives to influence the development of our product features and services
Get early access to new product concepts
Network with other partner practices to share knowledge and expertise on patient care and practice operations topics
Become more familiar with Pearl tools designed to enable greater success in REACH
Receive lunch on us for each quarterly individual feedback session you participate in
Email us at help@pearlhealth.com if you are interested!