Overview
Pearl no longer manages payment setup directly in the Pearl platform. Instead, we use Ramp, a separate application, to securely process all payments to our customers. Your organization's Finance contact will receive an invitation from our Finance team to set up payment information in Ramp.
How payment setup works
Payment setup happens outside of the Pearl application through Ramp. Here's what to expect:
Our Finance team will send an invitation. The Finance team at Pearl will send a Ramp invitation to your organization's Finance contact when it's time to set up payment information.
Our finance team will enter your payment details in Ramp, no account required. The person who receives the invitation will need to link your bank account details, and will have the option to create an account. Account creation is not required, and your Finance contact will still receive payment notifications without one.
Payments will be processed through Ramp. Once your bank account is linked in Ramp, all payments from Pearl will be processed through that system.
Note: Payment setup is no longer available in the Pearl platform. All bank account linking must be completed in Ramp.
Payment options
Pearl offers three payment methods:
ACH Secure Bank Link(Recommended): Once your bank account is linked in Ramp, you'll receive payments directly to your account. This is the fastest and most secure option with no delays or delivery issues.
ACH Manual Entry: You may also add your routing and account number manually, without connecting your bank to Ramp.
Paper Checks: Available as an alternative, but strongly discouraged due to timing and potential location/delivery issues that can delay your payments.
What payments will I receive?
Once your bank account is linked in Ramp, you'll receive various Pearl payments, including, but not limited to:
Monthly capitation payments (ACO REACH only)
Shared Savings payments after final reconciliation
FAQs
Who receives the Ramp invitation?
Our Finance team sends the Ramp invitation to your organization's Finance contact. If you're not sure who that is or believe the wrong person received the invitation, please contact your Customer Success representative or email help@pearlhealth.com.
When will I receive the Ramp invitation?
Our Finance team monitors which organizations need to link their payment information and sends invitations accordingly. You don't need to do anything to request an invitation—it will be sent when it's time to set up your payment information.
What if I didn't receive the Ramp invitation?
If you believe you should have received a Ramp invitation but haven't seen it, check your spam folder first. If you still don't see it, contact your Customer Success representative or email help@pearlhealth.com.
What if I lost my Ramp invitation?
Contact your Customer Success representative or email help@pearlhealth.com and we'll help you get access to Ramp.
Is it safe to link my bank account through Ramp?
Yes. Ramp uses bank-level encryption and security protocols to protect your financial information.
Can I still link my bank account in the Pearl platform?
No. Payment setup is no longer available in the Pearl platform. All bank account linking must be completed in Ramp.
I previously linked my bank account via Plaid in the Pearl platform. What do I need to do?
Since payment management is no longer handled in the Pearl platform, you'll need to link your bank account through Ramp instead. Our Finance team will send you a Ramp invitation if you haven't received one already. If you have questions, contact your Customer Success representative or email help@pearlhealth.com.