Here's a quick list of things that you should check if you're having trouble inviting a new user to join the Pearl Health application.
Ensure that the email is correct for any login or invitation issues.
Check spam if user is not receiving the email or reset password link.
If an existing user can't login, try resetting the password. You can do this for them by initiating a password reset to their email via the login screen.
“Sorry, there’s been an issue setting up your account” error: the user already exists or the invitation has expired. Try password reset.
We're happy to help troubleshoot any user issues if you still need help!