New account creation: After a new user is added to the Pearl app through Administration → User Management → Add user, a pop-up appears containing the six-digit PIN. The primary admin communicates this pin to the new user to set their new password. Please relay this pin to the user over the phone, verbally, or by other secure means, etc. Please DO NOT email the pin to the user.

Forgot password: When users forget their password, they click on the forget password link on the homepage. When they access the password reset link sent via email, they will be asked for the six-digit pin to reset their password and contact their primary admin. When the user gets in touch with the primary admin to get the PIN, the primary admin will go to Administration → User Management → User → Generate Password Reset PIN and generate the PIN. The primary admin communicates this pin to the user to reset their new password. Please relay this pin to the user over the phone, verbally, or by other secure means. Please DO NOT email the pin to the user.