Step 1: For generating the security PIN for users who have forgotten their passwords, the primary administrators should navigate to the “Administration” space and then to the “User Management” tab. Then, the primary administrators should click on the user for whom the PIN needs to be generated. User details appear at this stage and the PIN can be generated by clicking on “Generate Password Reset PIN”

Step 2: Upon clicking “Generate Password Reset PIN,” the PIN is automatically generated as displayed below. This PIN needs to be communicated to the user so that they can reset their password for the Pearl platform.

This additional security step using PIN authentication makes it much more difficult for an unauthorized person to access the application. If you need assistance, please feel free to contact us via Intercom, the provider support line at 833-389-1036, or email at help@pearlhealth.com.

*To identify the primary user or validate your credentials in the platform, navigate to Administration → User Management and your role will be present directly under your name on your user tile.