Overview
To help you focus on the most timely and actionable opportunities to improve patient care, the Pearl Platform prioritizes patient alerts based on our analysis of where you may want to direct your attention. This ensures that patients who are most likely to benefit from your intervention are identified first.
Key benefits / use cases
Prioritizing alerts allows you to:
Focus on the most urgent needs: Quickly identify patients who require immediate attention, such as those recently discharged from a hospital.
Manage your workload effectively: By categorizing alerts, you can better plan your team's outreach and care coordination efforts.
Provide proactive care: Address potential risks before they become more serious issues, leading to better patient outcomes.
How alerts are prioritized
The Pearl Platform uses a system that categorizes alerts into three main levels of urgency: Do Now, Do Next, and Awareness. This helps you and your team quickly understand which patients need your attention most urgently.
Do Now
These are the most time-sensitive alerts and should be addressed as soon as possible. Examples of "Do Now" alerts include:
Discharge alerts: Patients who have been recently discharged from a hospital and may be eligible for Transitional Care Management (TCM) or the Timely Follow-Up (TFU) quality measure.
Potential Preventable Emergency Department (ED) Risk alerts: Patients identified by our algorithm as being at risk for a future, preventable ED visit.
Unplanned Admission for Patients with Multiple Chronic Conditions (UAMCC) alerts: These alerts identify patients with multiple chronic conditions who may be at risk for a potentially preventable admission.
Do Next
These alerts are for important but less time-sensitive opportunities for proactive care. "Do Next" alerts often include:
Chronic Care Management (CCM) opportunities: Patients with multiple chronic conditions who may be eligible for CCM services.
Advance Care Planning (ACP) eligible: Patients who may be ready for conversations about their long-term care preferences.
Awareness
These alerts provide you with new information about a patient but don't require immediate action. An example of an "Awareness" alert is:
"No Action Currently Identified": This indicates that while the patient is aligned with your practice, there are no specific actions identified by the Pearl Platform at this time. This may be because the patient is healthy, not captured by current algorithms, or there is insufficient data to suggest an action. It is still important to be aware of these patients as they are part of your panel.
By understanding how alerts are prioritized, you can use the Pearl Platform more effectively to provide proactive, high-quality care to your patients.