Overview
Alerts are proactive notifications within the Pearl Health platform designed to help you and your care team identify timely and actionable opportunities to improve patient care. These alerts are generated from a variety of data sources, such as claims data, hospital admission and discharge feeds, and predictive models, to surface key insights about your patients' health and care journeys.
Key benefits and use cases
Alerts are designed to help you and your team focus on the patients who need the most attention and to provide proactive care that can lead to better health outcomes and lower costs. Here are some examples of how alerts can help you:
Transition of Care: Get notified when a patient is admitted to or discharged from a hospital, so you can provide timely follow-up care and reduce the risk of readmission.
Preventable Admissions and ED Visits: Our predictive alerts identify patients at high risk for future hospital admissions or emergency department visits, allowing you to intervene proactively and prevent costly and often traumatic events.
Annual Wellness Visits (AWVs): Receive reminders when your patients are eligible for their AWV, ensuring they get the preventive care they need to stay healthy.
Chronic Care Management (CCM): Identify patients with multiple chronic conditions who could benefit from CCM services to better manage their health.
Advance Care Planning (ACP): Get alerts for patients who may be ready for conversations about their long-term care preferences.
Understanding and using alerts
Alerts are prioritized to help you focus on the most urgent patient needs first. You'll see alerts categorized in the following way:
Do Now: These are the most time-sensitive alerts that require your attention within two business days. Examples include discharge alerts for patients who need immediate follow-up.
Do Next: These are important but less time-sensitive opportunities for proactive care. Chronic Care Management and overdue Annual Wellness Visit alerts often fall into this category.
Awareness: These alerts provide you with new information about a patient but don't require immediate action. For example, an alert that a patient is eligible for an AWV in the coming month.
By understanding and acting on these alerts, you can provide more proactive and effective care, leading to better outcomes for your patients and better performance for your practice.
FAQs
Where does the information for alerts come from?
Alerts are generated from a variety of data sources, including claims data, electronic health records (EHRs), lab results, social determinants of health (SDOH) data, and real-time Admission, Discharge, and Transfer (ADT) alerts from hospitals. We also use machine learning models to predict future health events and surface them as alerts.
How are alerts prioritized?
Alerts are prioritized using an Urgency Score that considers factors like the severity of the patient's condition, the timeliness of the opportunity, and the potential impact of the intervention. This score helps to categorize alerts into Do Now, Do Next, and Awareness buckets, so you can easily identify which patients need your attention most urgently.